Gloss & Glam Hair Spa LA – Privacy Policy

Effective Date: October 22, 2024

Gloss & Glam Hair Spa LA (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, book services, or interact with us. It also outlines your rights under United States privacy laws and the California Consumer Privacy Act (CCPA), including updates from the California Privacy Rights Act (CPRA).

1. Information We Collect

We may collect the following categories of information directly from you or automatically through your use of the website:

1. a) Personal Information

• Contact Information: Name, email address, phone number.
• Billing Information: Payment details such as credit/debit card information (collected and processed by third-party payment processors).
• Appointment Details: Booking dates, service types, preferences.
• Communications: Any feedback, messages, or inquiries you send us.

1. b) Automatically Collected Information

• Device Information: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on the site, and interactions with content.
• Cookies and Tracking Data: See our Cookie Statement for more details.

2. How We Use Your Information

We use your information to:

1. Provide Services: Process bookings, schedule appointments, and deliver requested services.
2. Improve User Experience: Analyze website performance, personalize content, and optimize our offerings.
3. Marketing Communications: Send you promotions, newsletters, and special offers (with your consent).
4. Payment Processing: Process transactions securely via third-party payment processors.
5. Legal Compliance: Meet legal obligations, respond to law enforcement, or exercise legal rights.

3. Sharing Your Information

We may share your personal information with the following:

1. Service Providers: For payment processing, booking systems, and website hosting.
2. Marketing Partners: With your consent, to deliver targeted ads on Google, Facebook, and Instagram.
3. Legal Authorities: If required to comply with legal obligations or protect our rights.
4. Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information to third parties.

4. Your Rights Under CCPA and CPRA

If you are a California resident, you have the following rights:

1. Right to Know: Request information about the personal data we collect, use, and share.
2. Right to Access: Obtain a copy of your personal data in a portable format.
3. Right to Delete: Request the deletion of your personal data, subject to legal exceptions.
4. Right to Opt-Out of Sale or Sharing: Opt-out of the sale or sharing of your data for targeted advertising purposes.
5. Right to Correct: Request corrections to inaccurate personal information.
6. Right to Limit Use of Sensitive Information: Control how your sensitive personal information is used.

To exercise your rights, contact us at:

• Email: info@lidabeautyla.com
• Phone: (310) 923-5235

We will verify your identity and respond to your request within 45 days.

5. How We Protect Your Information

We use industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no transmission over the Internet is 100% secure. Please contact us immediately if you suspect any unauthorized use of your information.

6. Retention of Personal Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When no longer needed, we securely delete or anonymize the data.

7. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from minors. If we learn that a child under 18 has provided us with personal information, we will delete it promptly.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and deliver personalized content. For more details, see our Cookie Statement. You can manage your cookie preferences through your browser settings or by visiting our “Manage Cookies” link on the website.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of these external sites before providing any personal information.

10. Do Not Track (DNT) Signals

Some browsers offer a “Do Not Track” (DNT) feature. Our website respects DNT signals and will stop tracking activities where applicable when such signals are detected.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and notify you of significant changes through the website or email.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

Gloss & Glam Hair Spa LA
8222. W. 3^rd St. Los Angeles, CA 90048
Email: info@lidabeautyla.com
Phone: (310) 923-5235

This Privacy Policy ensures compliance with United States laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and provides transparency about how we collect, use, and share your information.